Do your bikes come with certificate of origin or MSO?

Yes. We provide MSO with any bike totally for free.

Do your products come with manual?

Yes. The manual will be put together with the package.

Is your product fully assembled? How much assembling do I need to do?

Some are fully assembled and just need the battery installed, and some may need further assembly. The units that are 90% assembled are marked on our website. Generally, the only assembly you will need to do is...

1. 1.) Bolt the wheels and calipers on.
2. 2.) Bolt the handle bars down.
3. 3.) Fully fill and charge the battery for 24 hours prior to installing in the unit.
4. 4.) Fill the unit with gas and start the unit.

What kind of warranty do you offer?

We offer free standard warranty and extended warranty:

For Standard:

   Free 1 Year Engine and Frame Warranty ($100 Value)

   Free 3 Months Parts Warranty ($50 Value)

For Extended:

    6 month extended parts warranty (add $60-$400)

    1 year extended parts warranty (add $100-$500)

Do you have parts for your products in stock? How and where do I get parts for your products?

We stock all kinds of parts of our vehicle. Please contact us if you need parts and we will send them to you as soon as possible. Under warranty it's completely free to get replacement parts when broken. Out of warranty you can get replacement parts at very low cost.

What type of gas or oil is used in your motorcycles?

For all four stroke motorcycles selling on our website. For gas, please use regular unleaded gas; for engine oil, please use 1030 motor oil, for gear oil please use 8090.

Is it safe for my children to ride on these items?

Children should be closely monitored and supervised by an adult at all times. Children should always wear protective gear such as helmets, knee and elbow pads while riding.

What does 4 Stroke ENGINE mean?

2 stroke means you have to manually mix oil with the gas you put in your vehicle. 4 stroke means all you need to do is to pull up the pump and add gas to go. No mixing of oil and gas at all. We have more advanced longer lasting engines that need less maintenance in turn less costly to maintain.

What type of oil to put in the engine?

10W40 or 10W30 Synthetic.

What do I need to do if my bike has been sitting in storage for a while?

Drain all fluids that come with the bike. Brake fluid, engine fluid, coolant on the 300cc, and gear oil only in the bikes with reverse on the gear box. *Use 10W30 or 10W40 SYNTHETIC*. The fluids have been sitting for a while in the warehouse and dust sets in which can mess up the engine. Also if you have not started your bike in a while, the fluid gets gunked up and dried. If the bike has been sitting, drain gas out of carburetor bowl. That will prevent problems with trying to start and will help your carburetor last longer.

What forms of payments do you accept?

We accept payment with credit cards, which is fast and efficient thus the most frequently used payment method. Visa/ master/Amex/Discover/ JCB are accepted. PayPal, wire transfer, money order, check, and Cashiers Check are also available.

I would like to send check, money order or cashier's check to you. Can you give me instructions?

Please mail the money order or cashier’s check to the mailing address.

I would like to send my payment via wire transfer. Can you give me instructions?

Once you confirm your order and select wire transfer as method of payment, detail instructions will be sent to you.

Can I place an order over the phone?

Absolutely YES. Call us: toll free 855-623-6686 From Monday to Friday: 9:00 AM-5:30 PM (PST)

Do I get a discount if I buy more than one unit?

Yes. Buy more, save more.
For the same product, multi-unit discount has been shown on the product page. 5+ order call for a quote.
For different products, email [email protected] or call 855-623-6686 for discount code.

Is it safe to shop on your website?

Security is one of the top priorities on megamotormadness.com. We understand how important it is to protect any personal information that you provide to us, and that is why megamotormadness.com maintains the highest levels of security, e.g. in the whole checkout process, we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details, and we do not store your card details (that is why we ask for them for every order placed).

How can I know my order has been shipped and how to check my order status?

You’ll receive a confirmation e-mail from us when your order is shipped out. Information like shipping item, shipping time, tracking No. and tracking link is included. And it contains instructions on how to check your order status. You may also contact us directly with any questions.

How much shipping will be charged for every order?

The shipping fee differs depending on the item weight and your location. And you will see your total shipping fee calculate in your Shopping Cart as you add items.

Can I change the shipping address if the shipping address is incorrect?

After you placed an order, if you want to change your shipping address, please contact us as soon as possible. Please note that the shipping address can be changed only if the order has not been shipped out. A confirmation email will be sent to advise you of when the package has been shipped out. So please make sure that you have provided us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping.

What if I want to cancel my order?

If you want to cancel your order, make sure to do it within 24 hours. -Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. -Orders canceled 1-2 days after payment confirmation but still have not been shipped will be eligible for a 90% partial refund consisting of the full shipping cost. -Once your order has been shipped, it can no longer be cancelled.

Where do you ship? Do you ship to Alaska, Hawaii, Puerto Rico, Costa Rico or Canada?

We ship to all 48 Continental States in USA, we are sorry but we do not take orders from or ship to Puerto Rico, Costa Rico, Canada or any other countries. For Alaska and Hawaii orders, please call us to confirm the shipping fee.

When will my order be delivered and how long will it take for me to receive?

It takes approximately 24 to 72 business hours to process and ship your order out once it is confirmed and the payment received. It takes another 2-8 business days to delivery your order.

What shipping carriers do you use?

For vehicles, we ship by trucking company from our warehouse. Your bike will be put in a crate. Our trucking company will deliver it directly to your door. Before they deliver, they will call and make an appointment. So please provide a valid phone no. when you place the order. For parts, we ship by UPS service.

What if the item arrives DAMAGED?

Our product arrives 99% of the time in good condition however we still ask our customers to inspect the unit upon delivery. Do not let the drive leave before you finish the inspection.
If there are minor damages (cracked plastics/scuffed body panels) yet the unit is still usable and operational, then write down all the shipping damages on the Delivery Slip provided by the driver and accept the shipment. Visit our warranty claims department on this site and file a damage claim to have parts sent to you. More details in warranty policy.
If you decline a unit that is in riding condition there will be a 25% re-stocking fee so please use your best judgments.

If the frame is bent or the unit is in really bad shape and not safe to ride then the unit should be declined and we should be notified. There are cases of damage but we are here to make it right. You have 7 days to file a damage claim with us and we will file the claim for you but we must be notified. Make sure the delivery driver makes note on delivery slip and we get a copy of that along with pictures and information about the damage. Please send that information to – [email protected].