Receipt Instruction

Thank you for your purchase! In order to ensure your satisfaction and better customer service, we ask that you follow these instructions when you receive your order. If you properly follow these instructions, you can ensure that any problems you encounter will be addressed immediately, and you can begin the enjoyment of your bike sooner.

1. Before the delivery driver arrives, have a camera (preferably digital) ready.
2. After the delivery driver arrives and unloads your box, but before the delivery driver leaves, inspect the condition of the box carefully and note any major dents or tears in the cardboard box. Major dents or tears might be a sign that the bike inside is damaged from shipping. If there are no major dents or tears in the cardboard box, move on to the next step.
   1. If you notice any major dents or tears, take pictures. With the delivery driver there, open the box where the dent/tear(s) is/are and carefully inspect bike to see if there are damages. If there are minor damages and you decide to accept the shipment, take pictures and note the damage(s) on the delivery confirmation form. You can let the driver leave at this point.
   2. Visit the warranty claim section and file a warranty claim of the damage(s) and attach pictures so that they may file a claim with the shipping company and send you a replacement part.
   3. If there is significant damage beyond repair, you may ask the driver to return shipment to the sender. Before you request the return, you must 1) contact us first, 2) Take pictures of the damaged box, and 3) Note the reason for return on the delivery slip and sign the slip with the driver (see return due to shipping damage for details )
3. Assembling the bike – all products need to be assembled and prepped by Professional/licensed mechanics or the warranty will be voided.
   1. Read the Owner’s Manual and Break-in instructions. Special Note: It is very important that you read the break-in instructions before operating. If not properly broken-in, the bike will have problems.
   2. Check and make sure that the engine oil and fuel are at their proper levels. Re-fuel if necessary.
4. If you notice any parts missing upon receipt, you’ll need to contact us immediately and no later than 2 weeks of receipt of the bike.
5. If you notice any damaged/non-operating parts as you start operating your bike, take pictures and contact us immediately.

Return due to shipping damages

Our product arrives 99% of the time in good condition however we still ask our customers to inspect the unit upon delivery.
If there are minor damages (cracked plastics/scuffed body panels) yet the unit is still usable and rideable then accept the unit and visit our warranty claims department on this site and file a damage claim to have parts sent to you. More details in warranty policy.
If you decline a unit that is in riding condition there will be a 25% re-stocking fee so please use your best judgments.
If the frame is bent or the unit is in really bad shape and not safe to ride then the unit should be declined. Please follow the following procedure:

1. Contact Mega Motor Madness and talk to our customer service representative while the driver is still there, so that an initial report can be put in for your return order.
2. Make sure that you note down the reason for return on the delivery slip before letting the driver leave.
3. Take pictures of the products.

You have 7 days to file a damage claim with us and we will file the claim for you but we must be notified. Make sure that the delivery driver makes note on the bill of lading delivery slip and we get a copy of that along with pictures and information about the damage. Please send that information to – [email protected].